Privacy policy
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1. Introduction

 

We consider that the protection and respect of your privacy are of great importance.

 

The purpose of this policy is to inform you of our practices regarding the collection, storage, use and sharing of the information you provide to us through our site.

 

We invite you to read this document carefully to know and understand our practices. As well as our Terms of Sales and Services.

 

 

Summary of the whole privacy policy

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• We respect your privacy.

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• We collect the information you send us directly (name, address, e-mail, messages, etc.) and information about your use of our webpage (registration date, notices, etc.).

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• We use the services of our website host (Wix.com) to collect anonymous data automatically (IP addresses, internet browsers used, browser plugins, operating system, data about your navigation path on our platforms, etc.). Among the technologies used to collect this information, we use cookies (have a look at our cookies policy).

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• Your data will be removed one year after you close the account and will be automatically removed if remain unused for five years. Financial data will be stored up to ten years for the legal mandate.

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• We use this data to provide our services (ship orders, answer questions, etc.). We do not use your data to send advertising unless you register for it in our mail list. We also use the data to improve our website and services.

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• We may share part of this information with third parties (postal services, banking services, etc.).

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• As our webpage, all this information is stored in Wix.com servers.

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• You can see, modify and delete the information we have about you. You can also close your account online at any time. As stated before, some information will be stored up to ten years after for legal reasons. 

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• Our website may contain links to external websites that have their own privacy policy. We are not responsible for the use made by these sites of the information collected when you click on these links.

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• We may occasionally modify this privacy policy. If so, we will notify you.

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• For questions and request, you can contact us in ceo’at’love-smiths.com.

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2. The information we collect and how

 

We are likely to collect and process several data.

 

Information you send us directly

 

By using our website, you are required to send us information, some of which is likely to identify you (personal data). This is particularly the case when you fill out forms (such as the registration form) when you participate in one of our promotional offers, studies or surveys when you contact us (whether it is by phone, email or any other means of communication, like third-party sites: twitter, etc.) or when you tell us about a problem. This information may contain:

Name, surname, nickname or username, date of birth, e-mail and postal addresses, phone number, etc. To provide our services, some of this information is mandatory.

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A copy of all the exchanges made between you and us, including orders and publications on our website, details of the financial or accounting transactions carried out on our website or by any other means (excluding information relating to your payment card or your bank details).

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The details of your visits to our site and the content you have accessed, as well as your answers to our surveys and questionnaires and the opinions you left to evaluate our products or services.

The data we may ask you to provide when you report a problem with our website or products, as well as a copy of your identity card or other similar documents that you have agreed to provide (if needed for security reasons).

 

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The data we collect automatically

 

Among the technologies used to collect this information, we use cookies (to learn more check our Cookies Policy below).

 

In case you connect to our services using the social networking features available to you, we will have access to some of the data (including your first name, last name, photograph, e-mail address and the number of friends/followers) of your account on said social network in accordance with the terms of use of the social network concerned. We are also likely to collect some of your personal data open to public when you interact with features of these social networks.

 

During each of your visits, we may collect, in accordance with the applicable legislation and with your agreement, if necessary, information about the devices on which you use our services or the networks from which you access our services, such as your IP addresses, connection data, types and versions of Internet browsers used, types and versions of your browser plugins, operating systems and platforms, data about your navigation path on our platforms, including your journey on different URL pages of our site, the content that you access or view, the search terms used, download errors, the length of time that certain pages are viewed, the advertising ID of your device, interactions with the page.

 

We also collect information about your use of our site (your registration date, your notices, etc.) that may be displayed on your public profile.

 

We draw your attention to the fact that if you decide to let us access some of your information, including your personal data, through connection services provided by our business partners, their privacy policies are also available to you. We have no control over the collection or processing of your data by our trading partners on their own platform.

 

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Cookies and similar technologies

 

You are informed that, during your visits to the site, a cookie may be installed in your browser. This cookie is a block of data that does not identify the user but is used to record information relating to the navigation of it on the site. The configuration of the browser software makes it possible to inform of the presence of a cookie and possibly to refuse it.

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The cookie is collected by third-party software such as Visitor Analytics. Visitor Analytics is a simple website analytics service which measures the traffic and visitors' general details of the customers' websites. Collecting these statistics, a website can make their visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user, land first or if they are coming from a specific referral).

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Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the placement of the cookies.

You can control and delete cookies within your browser settings on each device you use. For details check your browser help.

 

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Payment information

 

We don’t have access to your credit card or bank information. If you provide them through our website this information is gather by Wix.com and shared with the gateway company (PayPal, Stripe, etc., whichever is applicable).

 

 

3 How this data is stored

 

Our site is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to provide our services and sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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4. What we do with this information

 

We use the data we collect in order to:

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• Provide our services (such as execute and ship your orders), access to our site, interactive features, etc.

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• Check your identity when required.

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• To inform you of changes to our services or provide you with the information you have requested.

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• Improve and optimize our website, in particular, to ensure that the display of our content is adapted to your device. As well as manage our site performing internal technical operations as part of problem-solving, data analysis, testing, research, analysis, studies and surveys. Help us preserve a safe and healthy environment on our site.

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• Advertising

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In accordance with the applicable legal provisions and with your agreement, we may send you marketing, advertising or promotional messages and information related to the use of our services, changes in our policies, or suggesting you goods or services that may be of interest to you.

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We may also use your data to send you advertising messages that may be of interest to you on social media platforms or third-party sites. As well as evaluate the effectiveness of the advertising messages we send and adapt them to our members.

You may withdraw your consent by unchecking the marketing box in your account, by following the unsubscribe link provided in our e-mails or by contacting us.

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On third-parties websites, such as social media platforms (Facebook, Twitter), etc. you can receive targeted advertising. You can oppose this targeted advertising in your account configuration. You should check their own policies.

 

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5. Who are the recipients of the information we collect and why do we share this information with them?

 

We may share information about you, including personal data, with other SUZON & MONTE enterprise entities within the scope of this policy.

 

We also work in close collaboration with third-party companies who can access your personal data, and in particular with social networking platforms that can offer you functionalities allowing you to integrate information from your account into your website user profile on their own platform; our business partners who promote their services on our website and to which you may decide to subscribe; our business partners on the website from which we may eventually advertise our services; the subcontractors we use in terms of technical services, payment services, identity verification or the suppliers of analytical solutions and collection companies and credit agencies. In accordance with applicable law and with your consent when required, we may aggregate data about you that we receive or send to our business partners, including any or all of your personal data and information collected through cookies.

 

We only share information, and only very specific ones, in one of these cases:

• When we use a third-party to provide or improve our services. Generally, this is the case of our website host Wix.com and the applications integrated into their platform.

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• As part of the process of physical-product purchase, we have to share personal data (name, postal and electronic addresses, telephone, etc.), with the postal services.

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• When we publish the opinions you wrote as part of our notice system on our site. These notifications, will contain your first name or pseudonym visible to all visitors of our website.

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• When we use search engine providers and analytics solutions to improve and optimize our site.

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• When you make the express request (for example when using the authentication methods provided by social networks).

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• When we post certain parts of our website on the websites of our business partners via APIs or widgets. In this case, some information from your public profile may also be posted on these sites.

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• Where we have a legal obligation to do so or if we believe in good faith that this is necessary to respond to any claim against us, comply with any judicial request, execute any contract concluded with our customers, in the event of an emergency involving public health or the physical integrity of a person, in the context of investigations and investigations, or to guarantee the rights, property and safety of us, our customers and more generally any third party.

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• In the event that we sell or acquire a business or assets, in which case we reserve the right to share your personal data with the potential seller or buyer of this company or these assets. If the company or all or part of its assets are bought by a third party, the data in our possession will, if necessary, be transferred to the new owner.

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6. How and where your data is transferred

 

We keep your Personal Data in the European Union. However, it is possible that the data we collect when you use our site or as part of our services may be transferred to other countries, some of which may have less protective personal data protection legislation than in the country where you reside. This is particularly the case with regard to the data transmitted to our subcontractors located outside the European Union. We can use their services to respond to your requests, moderate the photographs published on our site, provide online payment tools, provide us with commercial and advertising services or email and SMS services. This is also the case for our affiliated companies located outside the European Union to which we can transfer some of your data as part of the provision of our services in these countries. In case of such transfer, we make sure that the processing is carried out in accordance with this policy and that it is framed by the standard contractual clauses of the European Commission that ensure a sufficient level of protection of life privacy and fundamental rights of individuals. On simple request, we can provide you with the list of countries where we store your data and those where they pass occasionally.

 

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7. The shelf life of your data

 

Your personal data is erased at the end of the following periods: 5 years after your last use of our site, if you have not closed your account; 1 year after your account closes, unless you have received a negative notification or report, in which case your data will be retained for 2 years following the last negative notification or report received if this duration is longer.

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The following categories of personal data may be retained for different durations:

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• Financial data (payments, etc.) will be stored up to 10 years for the legal mandate (for applicable tax and accounting laws).

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• The content created by you on our site (such as comments, opinions and ratings) are rendered anonymous after the deadlines mentioned above but remain visible on our site.

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• In the even that we consider that you have committed fraud or violated our Terms of Sales and Services, we will keep the information required to take legal actions for the time it requires.

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8. Your rights over your personal data

 

You have the right to access your data (have a copy of it). We may need to verify your identity and request more information before providing this access.

You can correct, modify or remove the information.

Mind that some of this information wasn’t collect by us. In this case you may contact the collector: Wix.com, Google, Facebook, etc.

As stated above, some date will be stored even if you request its removal for legal reasons.

You also have the right to set guidelines regarding the fate of your Personal Data after your death.

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9. How do we moderate your public comments and reviews?

 

We may remove comments or reviews which we considered untrue, hostile or disrespectful with us or with any other people. We will always try to solve the problem by contacting the author first.

We never see your communications with other members of our community. The service is manage by Wix.com

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10. Confidentiality of your password

 

You are responsible for the complexity and confidentiality of the password you have chosen to access your Member Page. You agree to keep this password secret and not to communicate it to anyone. We don’t have access to your password, the Member Site is manage by Wix.com.

 

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11. Links to other websites and social networks

 

Our Platforms may occasionally contain links to the websites of our partners or third parties. Please note that these websites have their own privacy policy and that we are not responsible for the use made by these sites of the information collected when you click on these links. We invite you to read the privacy policies of these sites before interacting with their site and before sending them your personal data.

 

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12. Modification of our privacy policy

 

We may occasionally modify this Privacy Policy. When necessary, we will notify you and/or seek your agreement. We advise you to regularly check this page to be aware of any changes or updates.

 

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13. Contact

 

If you have any questions regarding this Privacy Policy or any request regarding your personal data, you can contact us online by completing the contact us form or by sending us an e-mail at ceo’at’love-smiths.com

 

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14. More information

 

Additional information can be found in:

 

European General Data Protection Regulation: https://eur-lex.europa.eu/legal-content/FR/TXT/?uri=CELEX:32016R0679.

French computer and liberties committee: www.cnil.fr.

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