Shipping policy

Love Smiths products are prepared in France and shipped worldwide using tracked delivery services.

Delivery Fees and Tracking

The delivery fee shown at checkout includes the selected delivery service and the applicable package-handling fee. Every shipment includes a tracking number.

Indicative Delivery Times

The following delivery times are estimates for main destinations, such as capital cities, after the parcel has been dispatched.

La Poste

  • France, Andorra and Monaco: 1–3 days
  • Russia: 5–30 days
  • Remote areas worldwide or PO boxes: 3–20 days
  • South America, most of Africa and Oceania: 5–20 days

DHL Express

  • Europe: 1–2 days
  • North America: 1–3 days
  • East and South Asia: 3–4 days
  • Rest of the world: 3–20 days

These delivery times are approximate and outside our direct control, as several carriers or customs authorities may be involved in a shipment.

Customs and Import Charges

Until further notice, eligible orders to the United States, Canada, United Kingdom, Australia, Japan, Norway and Switzerland are shipped Delivered Duty Paid. Love Smiths covers the import charges included in our carrier’s DDP arrangement.

For other countries outside the European Union, customs duties, import taxes and related charges remain the customer’s responsibility. Further information is available in our Customs & Import Guide .

Processing Time

Processing time is separate from delivery time. We require approximately 3–12 working days to process and prepare an order before dispatch.

If processing is delayed, we will notify you by email. Such a delay does not automatically entitle the customer to compensation.

Required Delivery Information

You are responsible for providing a valid recipient name, postal address, telephone number and email address.

If incorrect or incomplete information causes a delivery problem, the following rules apply:

  • Lost parcel caused by incorrect information: Love Smiths is not responsible, and no reimbursement will be provided.
  • Returned parcel:
    • If you still wish to receive the order, you must pay the shipping charge again. For personalised products, this is the only available option.
    • If you no longer wish to receive it, we will refund eligible standard products, excluding shipping and handling costs. Personalised products are non-refundable.

Refused or Uncollected Parcels

Deliveries Within Europe

If a parcel is refused at delivery or is not collected from a relay point or post office within the carrier’s stated period, it may be returned to Love Smiths and treated as a return.

Any costs associated with the return, including carrier fees, taxes or customs charges, will be deducted from any applicable refund. If you request redelivery, you must pay the new shipping charge.

Personalised products cannot be returned or refunded.

Deliveries Outside Europe

Parcels that are not collected or cannot be delivered because of an incorrect address may be destroyed by the postal service instead of being returned.

In such cases, Love Smiths is not responsible and no refund will be issued.

Lost Parcels During Delivery

Once the parcel has been handed to the selected delivery service, the carrier is responsible for transporting it. Depending on the delivery method selected, the shipment may be covered by carrier insurance.

If a parcel is lost during delivery, Love Smiths will open a claim with the carrier. For an insured shipment, we may refund the amount paid or remake and resend the order only after the carrier has approved and paid the compensation claim.

Carrier investigations and reimbursement procedures may take time and are outside Love Smiths’ direct control.

Delivery Delays

Delivery times depend on the destination and selected shipping method. The estimate shown on the purchase receipt is supplied by the postal or delivery service and is approximate.

Love Smiths cannot be held responsible for carrier or customs delays outside its control.

Delivery by a Specific Date

Contact us before placing the order if delivery is required by a specific date. The request becomes valid only after Love Smiths confirms in writing that the requested timing is feasible.

Incorrect Address

Contact us immediately if you notice an error in your delivery address. Please include your order number in the message.

Once the shipping label has been purchased, the delivery address cannot be changed. If the parcel must be sent to a different address, you will need to pay the shipping charge again.

Love Smiths is not responsible for a parcel delivered to the address entered and confirmed during checkout.